Frequently Asked Questions

We've done our best to compile the most commonly asked questions on to this page for your convenience. Our goal is to be transparent and to make you feel as comfortable as possible when doing business with us. If you have any additional questions or concerns that are not addressed here, feel free to visit our contact us page, and we'll get back to you as soon as possible.


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How Can I Contact Customer Service?

Feel free to call, email or live chat with us anytime you have a question or concern. We'd love to hear from you!
Toll-free: 1-800-715-4955
Email: contact@pawstruck.com
For more information, please view our Contact Us page.



What Are Your Customer Service Hours?

Our team is generally available Monday-Friday from 9am to 5pm PST. If we are unable to respond right away, we will get back to you as soon as possible!



How Can I Check The Status of My Order?

It's simple! All you have to do is sign in to your account, and from there, you'll be able to see what the status is of your order. If you have any difficulties, we'd be happy to help you out. Just give us a call.



How Much Is Shipping?

Orders of $75 and over ship for FREE! Anything under $75 ships for a flat rate of $6.99 per order.
For more information, please view our Shipping & Delivery Policies.



What Service Do You Use To Ship My Order?

We will either use USPS, UPS, or FedEx to deliver your package depending on the size and weight of your order. We select the service that will deliver your products the fastest!



Do You Ship Outside the United States?

Not quite yet! We are currently investigating possible options to offer international shipping and will be sure to let everyone know when we officially launch the new service.



Do You Ship To P.O. Boxes?

Unfortunately, we are unable to offer shipping to P.O. Boxes at this point in time.



What is Your Return Policy?

We stand by our 100% Satisfaction Guarantee! If you have any questions or concerns, feel free to contact us.
For more information, please view our Return Policy page.



What is Your Privacy Policy?

Your privacy is our priority! We take all the necessary precautions to keep your information safe.
For more information, please view our Privacy Policy page.



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